PRIVACY POLICY
This Privacy Policy (“Privacy Policy”) is prepared and issued by eAutoGen Capital Sdn Bhd (Registration No. 202101001979 (1402277-K)) (hereinafter referred to as “eAutoGen”, “we”, “us”, or “our”). We are committed to protect the privacy and security of all personal data provided to us and processed by us, in accordance with the Personal Data Protection Act 2010 (as may be amended from time to time, hereinafter referred to as the “PDPA”). For the purpose of this personal data policy, unless the context requires otherwise, the terms “personal data” and “processing” shall have the meaning prescribed in the PDPA. This Privacy Policy applies to our customers, agents, vendors, suppliers, partners, contractors, subcontractors and service providers (hereinafter referred to as “Users”, “you”, “your” or “yours”).
This Privacy Policy describes how we collect, use, process, handle and disclose your personal data through your use of or access to our website at www.eautogen.my ("Website”) and all content, products, services and functionality available at or through the Website. When you share your personal data with us or when we collect your personal data, we use it in line with this Privacy Policy. Please read through this Privacy Policy carefully to understand how we use and process the personal data we have collected or may collect from you. If you have any queries and / or concerns about your personal data, please contact us via the contact details set out below.
By using and accessing our Website, providing your personal data, applying for, registering and/or subscribing for any of our products and/or services, you are deemed to have read and consented to be bound by this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal data described in this Privacy Policy as may be modified or updated from time to time by us. Any such revised Privacy Policy will continue to apply to all personal data that has previously been collected as well as information that has been stored or processed on an ongoing basis by us. Therefore, you are encouraged to check our Website on a regular basis for any updates or changes to the Privacy Policy.
1. Collection and Use of Personal Data
Any personal data provided by the Users shall be protected in accordance to the PDPA and our security measures put in place to ensure the safety of your personal data.
We aim to treat and view all your personal data that has been disclosed and/or provided to us seriously. We strive to uphold all personal data provided to us with utmost integrity.
In the course of your dealings with our Website as our valued Users, we will request that you provide your personal data and information to enable us to better understand, cater and calibrate best suited results, details and/or information for you and/or to deliver the necessary notifications, notices, services and/or products. Your Personal Data enables us to achieve the purpose herein in connection with our Website.
1A. Cookies and log files
We allow limited use of various technologies to collect and store information when Users visit our Website. This may include using cookies (i.e. a string of unique data that a website stores on a user’s computer and that the user’s browser provides to the website each time the user returns) or similar technologies to identify the user’s browser or device. This helps us to optimize our users’ experience and to continually improve and tailor our products and services for users.
Users may set their browser to block all cookies or to indicate when a cookie is being set. However, our Website may not function properly if the cookies setting is disabled. We also collect Internet Protocol (IP) addresses of all visitors to our Website, browser types and dates/times, which assist with our support efforts, diagnosis of user-initiated issues and queries, and audits for security purposes. Like many web site operators, we also use the independent companies to measure and analyze the internet usage across the Website. This aggregate, non-personal data is collected by such independent companies provided to us to assist in analyzing the usage of the Website.
2. Nature of Personal Data
Such personal data may be subject to applicable data protection, privacy and other similar laws. Such personal data shall mean any information or pieces of information that could identify you either directly or indirectly and/or information which makes you identifiable including any sensitive personal data and expression of opinion about you. Sensitive personal data refers to any personal data as to your physical or mental health or condition, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offense or any other personal data as may be determined by law from time to time. Personal data collected by us may include but is not limited to information concerning name, age, identity card number, passport number, address, gender, date of birth, marital status, occupation, contact information, email address, race, ethnic origin, nationality, passwords provided by you when you created an account on the Website, vehicle data and information you enter to verify vehicle for insurance purchase, billing and/or financial information and information about your interactions on the Website including, your engagement with us for any of product and/or service.
3. Impact from failure to supply Personal Data
The failure to supply such personal data will result in us being unable to
a. Provide you with the notices, services and/or programmes requested by you;
b. Update you on our latest programmes, offers, promotions and/or services offered by us;
c. Recommend available products and/or services best suited to you
4. Purpose of Collecting Personal Data
The personal data is collected, used and/or otherwise processed by us for, amongst others, the following purposes:
a. To ascertain and establish your identity and background;
b. To assess your eligibility and suitability and recommend our products and/or services best suited to you based on your profile and process application(s) submitted by you;
c. To facilitate the creation of and secure your account opening on the Website;
d. To send you information, notices, services, products, results and/or newsletters;
e. To administer and manage our services;
f. To maintain and improve Users’ experience;
g. To maintain and update internal record keeping;
h. All purposes related to or in connection with the engagement of our products and/or services;
i. To offer, obtain, provide or facilitate insurance or financing solutions for you;
j. To enable our partners to manage and facilitate insurance solutions;
k. For our day-to-day operations and administrative purposes including account management, billing and collection, audits, reporting and investigations;
l. In the event there is any default or failure to keep your obligations, we may inform any relevant credit reporting agencies or credit reference agencies to record such information against your credit profile;
m. To handle, investigate, process and resolve any service issues, complaints, communications or other enquiries that you may submit to us;
n. To verify the accuracy of the information or data provided by you with third parties;
o. To facilitate our business, financial and risk monitoring and decision making;
p. For such other purposes as may be directed or consented to by you;
q. To comply with any legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, terms and conditions, direction, court order, by-law, guideline, circular, code applicable to eAutoGen; and
r. For all other purposes in relation to or incidental to the above and the transactions on the Website.
5. Disclosure of Personal Data
We will process your personal data for the purpose stated in Clause 4 above and may disclose your personal data to the following parties:-
a. Any director, officer, staff and relevant personnel of eAutoGen;
b. Any person to whom we are compelled or required to do so under law;
c. Statutory authorities, government agencies and industry regulators;
d. Our agents, associates, subsidiaries and affiliates (in and/or outside Malaysia);
e. Companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services through the Website that you have requested or applied for;
f. Any service providers, contractors, consultants, accountants, auditors, lawyers or other financial or professional advisers whom we have contractual agreements for our services and/or product;
g. Any credit reporting agencies, credit information bureau, rating agencies, credit reference agencies, insurer provider or insurer broker, bank or financial institution and in the event of default, to debt collection agencies and/or other parties that assist with debt recovery functions;
h. Our business partners and other parties for purposes that are related to the purpose of collecting and using your personal data set out in this Privacy Policy;
i. Any actual or proposed assignee or transferee of all or any part of our rights or obligations under any transaction between us and you;
j. Aur service providers for purposes of establishing and maintaining a common database where we have a legitimate common interest; and
k. Any other parties, companies, organizations or individuals deemed necessary by us.
6. Safeguards
We shall keep and process your personal data in a secure manner. We endeavour, where practicable, to implement the appropriate administrative and security safeguards and procedures in accordance with the applicable laws and regulations to prevent the unauthorized or unlawful processing of the personal data and the accidental loss or destruction of, or damage to, the personal data. However, you agree and acknowledge that there is no data transmission over the internet can be guaranteed to be completely secure. Despite the foregoing commitment to you, we cannot guarantee or warrant the security of any information you transmit to us, or to or from our Website. All such transmission of information is carried out at your own risk. However, once we receive your transmission, we will make reasonable efforts to ensure its security in our systems.
7. Rights of Access and Correction
In general, you are not required to submit any personal information to eAutoGen, but for the purpose(s) that you have interacted with us on the Website; we will require you to provide certain personal information for us to maintain and manage your account and to filter relevant products and/or services best suited for you. You shall provide and maintain accurate, complete and current data required to register with us. You represent and warrant that all information furnished to us from time to time through the Website or otherwise is correct, validly issued and legally binding on you.
In any event, you have the right to request access to and correction of your personal data held by us such as name, e-mail address, birthday and contact details and in this respect, you may:
a. Check whether we hold or use your personal data and request access to such data;
b. Request that we correct any of your personal data that is inaccurate, incomplete or outof- date;
c. Request that your personal data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
d. Request that we specify or explain our policies and procedures in relation to data and types of personal data handled by us;
e. Communicate to us your objection to the use of your personal data for marketing purposes whereupon we will not use your personal data for these purposes; and
f. Withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period. Should you decline to provide such obligatory personal data, we may not be able to process your application or provide you with the access on the Website and/or services requested by you.
You may submit the request to us via one of the following methods:
Telephone No: 03-7931 3663
Email address: cs@eautogen.my
Address: 15, Jalan Penguasa A U1/53A, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor.
We may request additional information and/or supporting documents from you before making the correction. We may withhold the correction request in such case where we are unable to confirm your identity. Upon receipt of your request and supporting documents for correction of your personal data, we will take reasonable steps to rectify the personal data which is inaccurate, incomplete and not up-to-date unless we consider there are justifications for refusing to comply with your request.
You will be liable for any loss that results from any failure to notify us of such a change as a result of undue delay, your gross negligence or fraud. Where you fail to inform of any change in its address, we shall be discharged from all liabilities upon sending of any notice or document to the last known address.
We reserve the right at any time to satisfy itself as to your identity and personal details provided including for the purposes of preventing fraud and/or money laundering and pending verification, we may withhold your access to your personal data. In addition, at the time of your application or at any time in the future, you authorise us to perform identity verification checks directly or using relevant third parties.
We aim to maintain the Website in a manner that protects information from accidental or malicious destruction. Because of this, after you correct, change or update information from the Website, we may not immediately delete residual copies from our active servers and may not remove information from our systems.
8. Links to Other Sites
Please take note that eAutoGen’s Website may contain links to other sites or applications operated by third parties ("Third Party Sites”) that are not governed by this Privacy Policy. We do not control over the Third Party Sites and assumes no responsibility for their content or privacy policies and/or statements. We encourage Users to carefully review the privacy notice and/or statements and the terms and conditions that apply to any Third Party Sites you access from the Website.
eAutoGen will not be responsible for such Third Party Sites. Any personal information made available by you on such sites will be subjected to the relevant third party’s privacy policy (if any). You agree to waive any claim against us with respect to the Third Party Sites.
9. Transfer of your personal data outside Malaysia
It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or strategic partners (“overseas entities”) who are involved in providing part of our services are located in countries outside Malaysia or if you use the services from a country other than Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
10. Consent
Your usage of our Website indicates your consent to our use and collection of your personal data in accordance with this Privacy Policy unless and until you inform us to the contrary herein. We reserve the right to review and update this Privacy Policy from time to time to reflect changes in the law, changes in our business practices, procedures, and structure without prior notice. We advise that you check our website for the Privacy Policy on a regular basis. The latest version of the Privacy Policy will be made available at https://www.eautogen.my
11. Contact Us
eAutoGen is committed to protecting the online privacy of your personal information. If you have any questions or concerns regarding this Privacy Notice or would like further information about how we protect your personal data, please email us at cs@eautogen.my
12. Amendments and updates
eAutoGen shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the Website. By continuing to use the Website, our services, purchase products from eAutoGen or continuing to communicate or engage with eAutoGen following the modifications, updates or amendments to this Privacy Policy shall constitute as your acceptance of, and agreement to be bound by such modifications, updates or amendments.
If you have any queries in relation to this Privacy Policy, please contact our Data Privacy Officer at:
eAutoGen Capital Sdn Bhd
Address: 15, Jalan Penguasa A U1/53A, Kawasan Perindustrian Temasya, 40150 Shah Alam, Selangor.
Email address: cs@eautogen.my
Telephone No: 03-7931 3663