HOW TO CLAIM A REPAIR
A Clear, Structured Claim a Repair Process — From Issue to Resolution
When something goes wrong, BaseGuard is designed to make the repair process straightforward, guided, and predictable. Here’s how customers can access support and get back on the road with confidence.
Identify the Issue
Vehicle breakdown detected - stop driving if necessary
Contact Support
Call or message our claims support team with details
Visit Workshop
Bring vehicle to authorized workshop for diagnosis
Submit Claim
Workshop submits repair request with diagnosis report
Approval & Repair
Claim approved and repairs proceed at workshop
Back on the Road
Repairs complete - drive with peace of mind
Call dedicated
hotline at
603-8604 7805
Business/ Operating Hours:
Monday - Friday
9:00AM - 6:00PM
Verify Your Details & Report the Issue
Our team will verify your details, request your Summary ID, and confirm the vehicle issue and location.
Send Vehicle For Assessment
Send your vehicle to the assigned panel workshop for inspection and claim submission.
Repair & Collection
After repairs are completed, collect your vehicle and sign the delivery acknowledgement to close the claim.
Why Important To Know?
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Only eAutoGen authorised workshops are eligible for claims processing
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Coverage depends on your selected program tier and in-scope components
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Regular servicing and proper vehicle care help ensure claim eligibility
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Pre-approval is required before any repair work begins